Frequently Asked Questions
1. Do you offer Saturday delivery?
Delivery is only available within the Continental United States; Monday - Friday. We do not offer Saturday delivery at this time. However, USPS orders may be delivered on Saturday.
2. How can I track my order?
A shipping confirmation will be sent to you indicating the shipping agent and your tracking number along with the appropriate contact information. If you do not receive the confirmation email, please email us at
cs@freedomparc.com.
3. Do you ship internationally?
We only ship within the Continental United States, Alaska, and Hawaii.
4. What are your shipping rates?
Please see our shipping rate table below.
Shipping - Standard Ground Delivery, Continental United States *
For Standard Ground shipping (of in-stock items) Please allow 5-7 business days from the date the package was shipped. Your package will take 24-36 business hours to process and ship.
| Order Amount |
Shipping Rate |
| $0 - $25 |
$5.95 |
| $25 - $50 |
$8.95 |
| $50 - $75 |
$10.95 |
| $75 - $100 |
$12.95 |
| $100 - $150 |
$14.95 |
| $150 - $200 |
$16.95 |
| $200 - $250 |
$18.95 |
| $250+ |
$21.95 |
* Expedited shipping is currently not available.
Returns FAQ
1. Can I return merchandise by mail?
Depends where you made the purchase. Retail store purchases can only be returned for store credit within 14 days with a receipt (check store for details). Only online purchases can be returned within 14 days of purchase by mail. Unworn/undamaged merchandise with tickets intact will be accepted for a full refund or exchanged for the same item if available, when accompanied by a receipt or invoice. Refunds will be issued in the same form as the original payment. Pack and seal your return securely and include the original invoice along with the
return form.
Mail the package to:
Freedom Parc
Attention: Returns Customer Service
The Shops at Willow Bend Mall
6121 West Park Blvd. Suite A225
Plano, TX 75093
The return shipping charges are the customers responsibility and your original shipping charges are not refundable. Please allow 2-3 weeks for your credit card to be credited and 1-2 billing cycles for the credit to appear on your statement.
Gift Cards, Jewelry, lingerie, and sale items are not returnable/refundable.
Order Related FAQ
1. Do you save my billing and shipping information so I do not have to enter it each time I place an order?
Once you create an account we will have your information saved on file; however, you may edit your shipping information online if you need to ship to an alternate address.
2. What is the difference between a billing and a shipping address?
Your shipping address is where you would like us to deliver your order. Your billing address is the same address as that of the credit card's billing information. The billing information you provide must be the same information that your credit card issuer has on file. If your billing address doesn't match what the bank has on file, your order will be placed on hold. This may cause delays or cancellations.
3. I did not receive an order confirmation or shipping confirmation. What should I do?
Please contact us immediately at
cs@freedomparc.com, and we will assist you.
4. Why am I being charged tax when there isn't sales tax in my area?
When placing your order you will initially be given an order total based on an estimated sales tax. Once your order is processed and an invoice is generated the tax will be adjusted to the proper charge according to the laws of the state in that the package is shipped. In cases where taxes are charged, we will reverse your tax cost.
5. Why does my order status say "Authorization Review"?
Based on predetermined criteria, certain orders are reviewed to ensure they are not fraudulent. At times, we will need to contact the credit card holder and/or bank issuer to verify information.
6. Why has my order been canceled?
Your order could have been cancelled for a number of reasons. Please contact us at
cs@freedomparc.com so we may explain the reason.
7. My order was cancelled, but there is a charge on my account. When will this charge be credited to me?
The charge you see on your account is actually a pre-authorization hold. This hold will drop off from your account according to your credit card issuer's (Bank) policy. This may be a few days to a couple of weeks. You should contact your credit card issuer to find out exactly when the pre-authorization hold will be released.
8. Why is my size not showing on the pull down menu?
We offer sizes from XS - L and 0 - 13. When we run out of stock in a particular size, color, or item; it will no longer be shown online. To ensure the best fit for you, we recommend that you refer to our size chart.
9. Can I still return an item even if I do not have my invoice but the tags are attached?
In this case, please contact us at
cs@freedomparc.com.
10. Can I still return an item even if I have the invoice but the tags are not attached?
You may not return an item without the tags attached.
Policy Questions FAQ
1. What is your online privacy/security policy?
We ensure that your personal information is private and secure. You can review our privacy policy online.
2. What happens if my package is lost or stolen?
Please note that Freedom Parc is not responsible for uninsured packages that are lost or stolen in the mail. We will work with you to get a refund from the shipping agent if necessary.
Account Information FAQ
1. How can I find out about special offers and promotions?
When you create an account, you may specify that you would like to receive email updates about future offers and promotions.
2. How do I change my account information?
You may change your account information by logging into your online account, and then you can edit your current information by clicking the edit link next to the portion of information that you would like to change.
3. What if I forget my password?
You can submit a new password request online via the Log In screen. An email with your new password will be send to your designated email address.
4. How do I unsubscribe from your email?
Please email us at
cs@freedomparc.com. We will remove your email address from our database.
Product Related FAQ
1. What is the best way to take care of a garment I have purchased from Freedom Parc?
All Freedom Parc clothing comes with a garment care tag, so we recommend that you follow the instructions carefully in order to avoid damaging or shrinking the garment.
2. How do I know what size I wear?
You can refer to our size chart.
| Sizing Chart |
| Size |
XS |
S |
M |
L |
| Bust |
31 - 32 |
33 - 34 |
35 - 36 |
37 - 38 |
| Waist |
23 - 24 |
25 - 26 |
27 - 28 |
29 - 30 |
| Hip |
33 - 34 |
35 - 36 |
37 - 38 |
39 - 40 |
Customer Care FAQ
1. What are your hours of operation?
Our retail store hours of operation are 10:00 AM to 9:00 PM Mon-Sat, 12:00 PM to 6:00 PM Sun CST.
2. Do you have a catalog? Not at this time.
3. I keep getting an error page and/or the site is functioning slower than usual. What should I do?
Please contact us immediately at
support@freedomparc.com so we can assist you.
Shopping Cart Related FAQ
1. Why do we need your credit card verification code?
Card security codes are the three digit codes printed in the signature panel on the back of Visa's, Mastercard's and Discover's issued credit cards or the four digit code printed on the front of American Express(R) cards.
These non-embossed codes are printed on the cards when they are created and are determined by algorithms unique to each card number.
We request this code and verify it with your credit card company to ensure your protection against unauthorized purchases.
